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Common beliefs and reality about PLS: comments on Rönkkö and Evermann (2013)
- Henseler, Jörg, Dijkstra, Theo K., Sarstedt, Marko, Ringle, Christian M., Diamantopoulos, Adamantios, Straub, Detmar W., Ketchen, David J., Hair, Joseph F., Hult, G. Tomas M., Calantone, Roger J.
Customer engagement behaviors: The role of service convenience, fairness and quality
- Roy, Sanjit Kumar, Shekhar, Vaibhav, Lassar, Walfried M., Chen, Tom
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